support ticketing

One inbox.
Zero missed messages.

Email, Facebook, Instagram, website forms — every message lands in one dashboard. Your team resolves tickets fast, even at peak season.

Every channel in one place
Auto-priority routing & SLA tracking
Canned responses for common questions
Scales with your busiest weekends
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18m
avg. resolution time
100%
messages tracked
1
unified inbox
✦ All channels unified
Support Inbox
12 open tickets
Open (12)
Pending (4)
Closed (89)
Wheelchair accessibility at main entrance?
Facebook Sarah M. · 3 min ago
Refund request — rained out Saturday
Email James K. · 18 min ago
Do you allow dogs on the farm?
Instagram Emma L. · 42 min ago
Group booking for 25 — school field trip
Website Pine Valley Elementary · 1 hr ago
Can we bring a food truck to the festival?
Email Dave's BBQ · 2 hr ago
18m
avg. resolution time
the problem

One missed message
becomes one bad review.

!
Messages scattered everywhere
Email, Facebook, Instagram, web forms, texts — visitor questions land in five places and someone always falls through the cracks.
!
No idea what's urgent
A refund crisis and a parking question look identical in a crowded inbox. The loudest gets answered, not the most important.
!
Peak season breaks the system
The busiest weekends generate the most questions — exactly when your team has the least time to sort through them.
how it works

From chaos to
clarity in three steps.

01
Connect all your channels
Link your email, Facebook page, Instagram DMs, and website contact form. Every incoming message flows into one unified dashboard.
02
Set up routing & priorities
Define rules — refund requests go to managers, accessibility questions get flagged urgent, vendor inquiries route to ops. The system handles the rest.
03
Resolve from one dashboard
Your team sees every ticket in one place, responds from the same interface, and closes issues before they turn into negative reviews.
what you get

Everything to keep
visitors happy.

Omni-channel inbox
Email, Facebook Messenger, Instagram DMs, website forms — all landing in one clean dashboard your team actually wants to use.
Auto-priority routing
Urgent issues surface first. Refund requests go to managers, accessibility questions get flagged, spam gets filtered — automatically.
SLA tracking & alerts
Set response time targets and get alerted before you miss them. Know exactly which tickets need attention right now.
Canned responses
One-click answers for parking directions, hours, refund policies, and pet rules. Consistent responses in seconds, not minutes.
Peak season scaling
When ticket volume spikes on opening weekend or holiday events, the system handles the load — no extra staff needed.
Performance analytics
See response times, resolution rates, busiest hours, and top question categories. Data to help you staff smarter next season.
18m
average time from message to resolved — down from a full day

"During our holiday run we were drowning in messages. One inbox with auto-routing meant nothing slipped — and our reviews actually went up mid-season."

DA
Derek Ashby
Director, Evergreen Glow Lights · Bexley, OH
questions

Ticketing,
sorted.

Email, web forms, Facebook, Instagram and SMS all flow into a single view, so your team stops jumping between tabs and apps.
Messages are tagged and routed by topic and urgency — refunds and complaints jump the line, while routine questions can be auto-answered.
Yes — the AI handles the repetitive questions and only escalates the exceptions into your ticketing inbox, so your team handles far fewer, higher-value messages.
Every ticket carries an SLA timer, so you can see resolution times at a glance and catch anything aging before it becomes a bad review.

Ready to tame
the inbox?

No commitment — just a real conversation about how unified ticketing can save your team hours every week.

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